• About BVS

    BVS Performance Solutions is dedicated to helping financial institutions enrich their customer service, employee satisfaction and profitability through staff training, state-of-the-art direct video communication internally and externally, and consumer financial literacy education.

    By focusing solely on financial services, we have built a deep understanding of what drives customer relationships, what makes staff efficient and effective, and what makes FIs successful. For more than 40 years, we have helped thousands of FIs seamlessly navigate major industry changes.

    All BVS products are developed and supported in-house — from determining latest trends in financial services, to developing content and creating tools, to ensuring current regulatory requirements are met. You can count on receiving a secure, fully integrated solution along with timely expert support.

    If your bottom-line matters to you, you should be talking to us. Call (800) 553-5972 or send us a message.

  • Roy Karon
    President

    Jim Erickson
    Chief Financial Officer

    Phyllis Simon
    Chief Business Development Officer

    Brandon Lackey
    Chief Information Security Officer
    CISSP, CCSP, CISM, CRISC

    Kate Merchant
    Chief Learning Officer

    Rod Delay
    Executive Vice President
    Technology

    Jeff Torp
    Compliance Director

    Misael Unzueta
    Compliance Director

    Michael Sacks
    Executive Vice President
    National Accounts

    Bill Radonavitch
    Senior Vice President
    Community Bank Sales

    Kristy Greene
    Senior Vice President
    Customer Experience Community Banks

    Karen Vondracek
    Chief Administration Officer

  • Want to Know More?
    Talk to Us.

    Phone Icon Call 800.553.5972

    BVS Performance Solutions
    4060 Glass Rd. N.E.
    Cedar Rapids, Iowa 52402

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