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Engagement
Value Them — or Lose Them
Fall typically signifies back to school. Fresh start. Anything's possible.
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Service
Up Your FAQ — Part II
Our previous blog discussed the value of understanding life stages as they relate to your account holders' financial needs.
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Service
Up Your FAQ (Financial Advisor Quotient)
How would you describe your institution's philosophy for providing service?
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Service
Let's Get Phygital
Phygital\ adj.\ : the marriage of a physical enterprise with a digital platform to meet the needs of tech-savvy users.
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Training
Sleep tight — Your money is safe!
Bankers weren't the only people to get a massive heads up with the failure of Silicon Valley and Signature Banks.
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Training
The Risk of NOT Addressing Learning Gaps
In the rapidly evolving financial services industry, learning gaps can have a major impact on an organization's bottom line.
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Training
It's Not About Training; It's About Learning
If you care about supporting your most valuable asset — your employees, this blog is for you.
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Service
Who influences your thinking?
In politics, influence can be a dirty word. But, in business influencers are the key to insightful decisions made by the C Suite.
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Training
Why Gamification Should Be a Priority in Training
For anyone born after the 1960s, video games have been a solid part of their culture their whole lives. But gamification isn't the same as playing the latest video game.
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Training
Social Learning and Your Financial Institution
The term "social learning" was coined decades before we even knew what the internet was.
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Training
Employee Training that Sticks Isn't an Expense — It's an Investment
Budget cutbacks in your future? Let me guess, you're thinking that cutting the employee training budget might be a good place to start.
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Training
The Benefits of Performance Simulation
While the medical fields and the military were two of the early adopters of performance simulation training, other industries soon saw the advantage of it.
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Training
Knowing Your Employees' Learning Style Can Make a Difference
How often do you think about your employees' learning style? Maybe it's time to start.
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Training
Spotlight on... BVS Learning Director, Kate Merchant
We have a team of producers and editors who work with me to ensure BVS courseware is always up-to-date and engaging.
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Security
Who's That Knocking at Your Door?
I spend a lot of time talking to people about cybercrime and how they can ready themselves against cyberattacks.
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Security
Can You Afford to be Shut Down?
I'm sure you've heard about the ransomware incident at Colonial Pipeline that was announced on May 8 of this year.
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Service
Are tellers an endangered species?
Transforming from physical to phygital requires agile leadership and organizational changes to how a bank functions.
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Service
By 2025, tellers will be gone. In their place: The Universal / Virtual Banker.
In our last blog, we outlined a model for the Virtual Branch.
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Service
It's Time to Kill the Call Center — and Make Way for the Virtual Branch
Call centers were developed to support bank and credit union account holders outside of the branch.
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Service
What Do Gas Stations and Financial Institutions Have in Common?
If you want to know what the future holds for financial institutions and their branches, take a look at the history of the gas station.
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Service
Banks and Credit Unions Should Steal This One Idea From Retailers
Retailers — like financial institutions and every other brick-and-mortar business — were unable to give consumers the in-store experience during the pandemic.
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Security
COVID Has Definitely NOT Put a Damper on Scams
A bad storm in Cedar Rapids caused major damage and left stressed out residents scrambling to clean-up and repair: downed trees, missing roofs, shattered windows.
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Service
Best Not to Take Those Relationships for Granted...
When it comes to thinking about the new normal, even before COVID-19, banks and credit unions were already ahead of the curve.
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Security
Out of the Frying Pan...
"Out of the frying pan and into the fire." This common idiom has been uttered for nearly 500 years.
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Service
Knowledge and Compassionate Leadership
What does leadership, management and consulting within financial institutions look like in times of crisis?
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Service
What Are You Doing to Promote Financial Literacy?
Following the 2008 recession organizations across the public and private sector have recommitted to financial literacy.
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Security
Would Your Vacation Policy Pass a Risk Assessment?
A good vacation policy can be highly effective in preventing embezzlements.
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Security
Dirty (Dark) Data, Done Dirt Cheap: Imagine the Fines and the Headlines
The rock group AC/DC didn't exactly sing about dirty data in their epic 1976 song, but no one would blink an eye if they did so today.
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Engagement
How to keep employees — skip company pet day; train them instead!
In today's ever-evolving workplace employees are eager to improve their skills and look to their employers to help them do that.
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