Social Learning and Your Financial Institution

Believe it or not, social learning has nothing to do with social media like Facebook, LinkedIn, or Instagram. In fact, the term “social learning” was coined decades before we even knew what the internet was. American psychologist Albert Bandura developed the theory of social learning in 1963, and it emphasizes how people learn through watching, listening, and doing. The theory focuses on the importance of observing, modeling, and imitating the behaviors, attitudes, and emotional reactions of others.

Incorporating Social Learning into Your Training

Because social learning relies on observation and shared experience, elements like interactivity, shared documents, video conferencing, performance simulation, microlearning, and live instructor-led training are all important components of a successful training program. If your online learning partner doesn’t offer these tools and you feel social learning should be a priority, it might be time to reconsider the platforms you use.

Incorporating social learning into your financial institution can positively impact recruiting, onboarding, training, and talent development. One of its most valuable by-products is that it supports and encourages an overall learning culture and continuous development. This also means ensuring staff spends only the time genuinely needed to learn what matters — with minimal interruption to their daily workflow. On-demand knowledge makes this possible, giving employees accurate answers and targeted learning exactly when they need it, rather than waiting for the next scheduled training event.

Creating a Social Learning Environment

Creating a social learning environment can also empower employees to take ownership of their own development — including self-enrolling in courses to close skill gaps or advance their careers. Social learning doesn’t just support professional growth; it strengthens your institution’s overall culture and fosters collaboration across teams. Give it a try — it’s a win for employees and institutions alike.